Privacy Policy

At Sakti Atelier we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, retain and protect your personal data when you browse our website, contact us, subscribe to our newsletter or make a purchase. This processing is carried out in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation, and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights.

1. Data controller

Controller: Laura Vacas. NIF: 50733780N. Address: Avda. Oeste 4, 28922, Madrid, España. Contact email: atelier@saktiatelier.com. Phone: +34 696432249.

2. Personal data we collect

We may collect and process the following categories of personal data:

• Name
• Email address
• Phone number
• Interest or type of enquiry
• Data related to orders, payments, shipping, returns and customer service, where applicable
• Browsing and website usage data obtained through cookies or similar technologies, where applicable

We only request data that is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.

3. How we obtain your data

We collect your personal data when you:

• Fill in a contact form or information request
• Subscribe to our newsletter
• Make a purchase on our website
• Write to us by email
• Interact with our customer service channels, such as WhatsApp Business
• Browse the website and accept the use of analytics or advertising cookies, when necessary

4. Purposes of data processing

We process your personal data for the following purposes:

• Responding to enquiries sent through forms or by email
• Managing information requests and estimates
• Processing purchases, payments, shipping, returns and after-sales service
• Sending newsletters and commercial communications, only when there is a valid legal basis and, in particular, consent when necessary
• Analysing website usage and improving its performance through analytics, measurement and advertising tools
• Protecting the website against spam or misuse
• Complying with applicable legal obligations

Regulations and AEPD guidelines require that processing purposes are communicated clearly and specifically.

5. Legal basis for processing

The legal basis for processing your personal data will be, as applicable:

• Your consent, for example, when submitting a form, accepting non-necessary cookies or subscribing to the newsletter
• The application of pre-contractual measures, when you request information, advice or an estimate
• The performance of a contract, when you make a purchase or request a service
• Compliance with legal obligations, when we must retain certain information as required by regulations

6. Data retention

Your personal data will be retained for the following periods:

• Enquiries and web forms: up to 12 months from the last interaction
• Newsletter and commercial communications: until you withdraw your consent
• Clients, orders and data associated with the contractual relationship: for the time necessary to manage the purchase and, subsequently, for the legally required periods in fiscal, accounting matters or for the formulation, exercise or defence of claims

Regulations require information about the retention period or, at least, the criteria used to determine it.

7. Recipients and service providers

Your data may be processed by third parties who provide services necessary for the operation of the website and for Sakti Atelier's commercial activity. These third parties will act, where applicable, as data processors and will only process data in accordance with our instructions and to the extent necessary to provide the contracted service.

In particular, Sakti Atelier uses the following providers and tools:

• GoDaddy: alojamiento y servicios asociados al funcionamiento de la web
• Google LLC: analytics, measurement, tagging and technology support services, including Google Ads, Google Search Console, Google Tag Manager and Google reCAPTCHA
• Meta Platforms, Inc.: advertising, measurement and remarketing services through their advertising tools
• Mailchimp: newsletter management and commercial email communications
• WhatsApp Business: customer service and communication channel for clients or interested parties
• Bizum, through the corresponding financial institution or payment provider: management of payments related to purchases made on the website

Currently, Sakti Atelier markets its products in Spain and in European Union countries.

8. International data transfers

Some of the technology providers used by Sakti Atelier may be located outside the European Economic Area or process data from third countries, particularly in the case of certain services provided by Google, Meta and Mailchimp.

Where necessary, these transfers will be carried out using mechanisms such as adequacy decisions or standard contractual clauses, as appropriate.

In the case of Mailchimp, the company states that it may transfer and process data in the United States and other countries, and that it arranges such transfers in accordance with its contractual documentation and applicable transfer mechanisms.

9. Users' rights

You may exercise the following rights in relation to your personal data at any time:

• Right of access
• Right to rectification
• Right to erasure
• Right to object
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent at any time, when processing is based on consent

To exercise your rights, you can write to: atelier@saktiatelier.com

You also have the right to file a complaint with the Spanish Data Protection Agency if you believe that the processing of your data does not comply with current regulations.

10. Minors

This website is not aimed at minors under 14 years of age. In Spain, when processing is based on consent, minors under 14 require the authorisation of their parents or guardians. If we detect that we have received personal data from a minor under 14 without the necessary authorisation, we will proceed to delete it as soon as possible.

11. Cookies

This website uses technical cookies and, where applicable, analytics and advertising cookies. Non-necessary cookies will only be installed when the user has given consent, in accordance with applicable regulations and AEPD guidelines. You can find more information in our Cookie Policy.

12. Data security

Sakti Atelier adopts reasonable technical and organisational measures to protect personal data against loss, alteration, unauthorised access or improper processing, taking into account the nature of the data processed and the existing risks.

13. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy to adapt it to legislative changes, changes in our services or new data processing practices. The current version will always be the one published on this website.

14. Contact

If you have any questions about this Privacy Policy or about the processing of your personal data, you can write to us at: atelier@saktiatelier.com